Terms & Conditions
TransfersMorocco.com (Digital Media Solutions LLC, 412 N Main St Ste 100, Buffalo, WY 82834, United States of America) acts as an agent for transport and taxi companies and carries out transfer services for Customers. TransfersMorocco.com provides searching and booking of transfers on its website. The contract for the provision of transfer services is concluded between the Customer and the Agent.
1.1 A transfer is transportation of one or more passengers from one location to another.
1.2 The transfer is carried out with a vehicle which fits a particular number of passengers and pieces of luggage.
1.3 In order to use the transfer service, Customer needs to specify the pick-up and drop-off locations (e.g., airport, seaport, railway station, bus station or any other specific address within a city/town/village limits).
1.4 The driver waits for the Customer in the pick-up location holding a sign with the Customer’s last name on it.
1.5 A confirmation voucher, which Customer receives after booking, must be shown to the driver.
2.1 To make a booking, Customer must fill in all the required fields on online booking form. Customer must enter his/her information using Latin characters.
2.2 Customer must type in or choose an address or an airport as his/her pick-up and drop-off locations.
2.3 When there is more than one vehicle type offered, it is necessary to choose a desirable type of vehicle. Customer shall be aware that all children (regardless of their age) are counted as passengers and must have an individual seat.
2.4 It is required to enter the travel details: address, flight number (or bus, train, ship information) as well as the contact information. Customer must be responsible for entering correct mobile phone number and must be in touch at the time of arrival.
2.5 In order to confirm the booking, TransfersMorocco sends a voucher to the Customer’s e-mail address. The Voucher shall be printed and carried by Customer.
2.6 The Customer is responsible for accuracy of all of the travel details. Customer must check and ensure that all information he/she provides is correct and complete. In case of transfer failure due to incorrect data in the voucher (e.g., contact information, pickup time and place), no funds will be refunded to the Customer. Customer shall also ensure that the local time in the country of transfer is entered.
2.7 If our system fails to find your route in our database, it will prompt Customer to complete the inquiry form to request a cost calculation. Customer’s request will be processed shortly and the results will be sent to Customer via e-mail.
2.8.1 Ride Sharing is an option that the customer can choose during the booking process, it allows the customer to split the cost of the ride with other passengers (when there is any) who are also going to the same destination at the same time.
2.8.2 When ride-sharing is possible: the agent sends an email within 48 hours before the departure to tell the customer how many people booked and how much will be refunded back to the payment method used. The partial refund takes place one business day after the transfer. Canceling the booking is not possible at this point anymore.
2.8.3 When ride-sharing is not possible: The agent emails the customer and gives the choice to either keep the booking or cancel it within 24 hours and get a full refund. If the agent does not hear back from the customer after 24 hours, the booking remains confirmed and no refund will be issued (even in the case of no show)
2.8.4 Calculation of the amount of partial refund for successful ride shares:
The amount of refund = (Total Amount / Total number of travelers) X (Total number of the other travelers) – (Administration fee**)
**Administration fee = 5% of the total amount with a minimum of US$2
- Changes and Cancellation Policy
3.1 All orders must be cancelled no later than 48 hours before the time of the beginning of transfer. To cancel a booking, the Customer should send an email to [email protected] with booking details (booking number and the reason for cancellation).
3.2 Any changes (such as transfer date and time, destination, etc.) must be made no later than 48 hours before the transfer starts.
3.3 Changes in the type of vehicle and route can affect the cost of transfer service.
3.4 The Customer must inform the customer support about the changes 48 hours prior to the transfer via e-mail by sending a message to [email protected]. Changes come into force right after they have been confirmed by a customer support representative.
3.5. In case of urgent changes (less than 48 hours before the transfer starts), the Customer must inform the driver. His/her contact information will be sent to the Customer in advance (usually 2-3 days prior to departure) via e-mail. It is Customer’s responsibility to contact the driver and inform him/her about the changes (changes in time or place, delayed flight, custom delay, etc.)
3.6. Transfer cancellation initiated by the Agent is allowed in case the Customer doesn’t confirm the Transfer 48 hours before its start by making a payment. In this case of such cancellation, the Agent doesn’t cover the Customer’s expenses.
- Meeting the Driver
4.1 The driver must meet the Customer in the pick-up location at the time specified in the voucher. The driver will be holding a board with Customer’s name on it.
4.2 The driver will be waiting for Customer for 1 hour. If within this time the Customer and the driver fail to meet, the order shall be considered canceled.
4.3 The driver may want to contact the Customer by mobile phone prior to departure to arrange the meeting.
4.4 If for some reason the driver cannot pickup the Customer in time, he/she must inform the Customer in advance.
4.5 The Customer must be waiting for the driver at the meeting point at the time specified in the voucher.
4.6 The driver’s contact information will be sent shortly before the transfer date by email, text message or by WhatsApp. The Customer is obliged to inform the driver about urgent changes (pick-up/drop-off time and location, flight delays, etc.)
4.7 If the driver fails to show up in pick-up location at the time specified in the voucher within 30-45 minutes and does not answer the phone, the transfer shall be considered canceled. In order to receive a refund, the Customer must prove that he/she was, in fact, waiting for his driver at the time and place specified in the voucher. A picture of time board showing the current time and date will serve as an acceptable proof. The Customer must send an email with all the details to [email protected]
5.1 The number of allowed luggage pieces corresponds to the capacity of chosen vehicle. If there is an excessive luggage, it is the Customer’s duty to inform TransfersMorocco customer support about it.
5.2 If Customer has extra-size items, it is his/her duty to inform TransfersMorocco customer support in advance by e-mail [email protected].
- Prices and Payment options
6.1 The price of transfer displayed on our website depends on chosen type of vehicle and distance between departure and destination points. The price does not depend on the address within the city limits.
6.2 The full amount is paid during the booking. The cost of transfer may vary depending on chosen route, type of transfer, and number of child seats.
6.3 All payments are made in USD (United States Dollars).
6.4. The cancellation of the Transfer at the initiative of the Customer is allowed by sending the Customer a notice of the refusal to perform the booking request, including that confirmed by the Agent.
6.5. In case of cancellation of the Transfer by the Customer no later than 48 hours prior to the time of its start, the funds paid by the Customer as advance payment shall be returned by the Agent within 5 (Five) business days from the date of termination of obligations under the Agreement. The further transfer of the funds to the account of the card holder depends on the policy and efficiency of the servicing bank.
6.6. In case of cancellation of the Transfer by the Customer within less than 48 hours prior to the time of its start, the funds paid by the Customer as an advance payment shall be refunded by the Agent minus the costs incurred by the Agent in connection with the performance of obligations under this Agreement. The amount of expenses incurred by the Agent in connection with the performance of obligations may be equal to 100% of the value of the Transfer.
6.7.1. In the event of the occurrence of the Force Majeure circumstances that prevent the use of the Transfer, a refund is possible (minus any administrative fees). The evidence of the occurrence of force majeure circumstances is the announcement in the media or other document confirming this fact. The presence of evidence is a mandatory requirement.
6.7.2. The circumstances of the Force Majeure include: natural phenomena (earthquakes, floods, tornadoes, landslides, volcanic eruptions, snow debris, and other natural disasters), the circumstances of public life (military actions, epidemics, large-scale strikes, revolutions, etc.), prohibitive measures of state bodies (prohibition of transportation, prohibition of trade due to the international sanctions, etc.).
7.1 Smoking and drinking alcoholic beverages is prohibited in the vehicle. In case of violation, the driver has the right to stop the car and ask Customer to leave.
7.2 The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers is not allowed. In this case, the driver has the right to refuse service. If so, no deposit will be refunded.
- Flight delay
8.1 Customer’s mobile phone (specified in the voucher) should be switched on upon arrival, as the driver may want to contact Customer.
8.2 In case of flight delay, the Customer must contact the driver and report the delay. Most of the drivers are aware of changes as they normally monitor delays. However, a flight delay can result in the cancellation of the transfer. In this case, the driver will call to inform the Customer.
- Cancellations made by the Agent
9.1 A booking can be canceled by the Agent for any of the following reasons:
9.1.1 The number of passengers exceeds the vehicle seating capacity;
9.1.2 The Customer failed to provide correct travel details (flight, route, dates);
9.1.3 The Customer failed to provide correct contact information;
9.1.4 The Provider refuses to confirm the booking.
9.2 The Customer will be informed of cancellation in advance by e-mail.
9.3 Refunds can take up to 5 business days. It depends of the policy and efficiency of the servicing bank
10.1 Customer may be offered a vehicle of higher class than it has been stated in voucher at the same price.